Tools & Apps

iCMSData

 

  • Overview:

Voast’s iCMSData is a powerful tool used to gather information from the Avaya Call Management System. The iCMSData application is a Microsoft Windows service that can gather real-time data along with historical information to provide integrated data results to a number of countless output options.  We combine this powerful tool with an IIS service allowing us to generate attractive web based solutions.  These web solutions provide integrated style data with a smooth refresh.  To see some samples of some we have created in the past.  Click Here.

  • Connectivity:

iCMSData connects to the CMS via the SSH protocol insuring the data is secure while traveling over the network. This eliminates the need for additional firewall rules to be added. If historical data is required ODBC will also be used. iCMSData uses a standard CMS user login, and requires no Supervisor licenses to run.

  • Multiple Connections:

iCMSData can create multiple connections per CMS machine along with connecting to multiple CMS servers at one time. You can collect agent data at the same time you are collecting split and VDN information.

  • Output Options:

iCMSData has a modular design and takes advantage of this to provide endless output options. Several output modules are currently available including: Text Files, XML Files, ODBC Databases, Audible Threshold Alerts, e-mail alerts and many more. And it doesn’t end there, with iCMSData’s Output API you can create modules that integrate into your own custom solution.

CMS Power Tools

  • CMS Power Tools is a powerful, modular designed, application to simplify CMS tasks and increase productivity. Power Tools brings multiple step processing into single click reach. Power Tools allows you to bring vital CMS information to your desktop quickly and efficiently. Power Tools also simplifies tedious tasks to a quick and painless process.